Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation

Over the past decade or so, TQM has been used to focus on improve profits, market share and competitiveness. Whilst TQM is used as a verified approach in creating success within manufacturing and services and it is used for improvement in the public sector, several organizations have failed in implementing TQM correctly; this is due to many reasons such as lack of top management commitment or ignoring the customer demands etc. This paper studies specific factors that influence the success of TQM implementation. One of the important findings from the research shows that while most organizations begin TQM as a way of having success they are regularly exposed to certain factors that could cause TQM labours to be delayed or even fail. TQM is a definite way of reversing poor performance, however, when the results expected are not obtained it is deemed a failure. This review will, firstly, identify the common problems leading to the failure of TQM implementation within organizations, secondly, is will recognize what the critical success factors of TQM is. The overall results of this research denotes that understanding the key elements that cause TQM implementation to fail will provide help for companies that use TQM for long term continuous improvement efforts. Organizational excellence can be achieved if the new TQM approach is followed correctly.